Sanchardesk logo Sanchardesk

Help center

How can we help?

Browse a topic below, or use the search box above.

Getting started

Set up your first meeting in minutes.

Read more

Joining a meeting

Join from any device, in one click.

Read more

Camera & microphone

Fix audio and video issues quickly.

Read more

Browser compatibility

Check what works in your browser.

Read more

Getting started

How do I create a meeting?

Select Create a Meeting and a room is ready instantly. Share the generated link with anyone you want to join.

Do I need an account?

Creating and scheduling meetings uses an account. Joining a meeting does not — guests can join straight from the link with just a name.

How many people can join a meeting?

Every meeting supports a generous number of participants. Check your plan details for the exact limit.

What do I need before my first meeting?

A modern browser and permission to use your camera and microphone. There's nothing to download.

Joining a meeting

How do I join a meeting?

Open the meeting link, enter your name, and click Join. Your browser will ask permission to use your camera and microphone.

I joined but I can't hear anyone

Check the audio controls in the bottom bar, confirm the correct speaker is selected, and make sure you're not muted.

The meeting link isn't working

Ask the host for a fresh link. Meeting links can expire for security reasons.

Can I join from a phone or tablet?

Yes. Sanchardesk works in mobile browsers, and the meeting room adapts to smaller screens.

Camera & microphone

My camera or microphone isn't working

Allow the browser's permission prompt, then check the device picker on the pre-join screen. Another app or tab may already be using the device.

How do I switch devices?

Use the device picker on the pre-join screen, or open settings inside a meeting, to choose another camera, microphone, or speaker.

How do I test my audio and video before joining?

The pre-join screen shows a live camera preview and a microphone test before you enter the room.

How do I fix permission issues?

In your browser's site settings, allow camera and microphone access for Sanchardesk, then reload the page.

Browser compatibility

Which browsers are supported?

The current versions of Chrome, Edge, Firefox, and Safari, plus other Chromium-based browsers. Keep your browser updated for the best experience.

Can I use Sanchardesk on mobile?

Yes — Sanchardesk works in the mobile versions of Safari and Chrome. You can join, present, and chat.

Do participants need the same browser?

No. Participants can use different browsers and still meet together.

What if my browser is out of date?

Update to the latest version of your browser. Older versions may lack the features needed for reliable video meetings.

Still need help?

Our team is happy to help with anything the articles above don't cover.