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Select Create a Meeting and a room is ready instantly. Share the generated link with anyone you want to join.
Creating and scheduling meetings uses an account. Joining a meeting does not — guests can join straight from the link with just a name.
Every meeting supports a generous number of participants. Check your plan details for the exact limit.
A modern browser and permission to use your camera and microphone. There's nothing to download.
Open the meeting link, enter your name, and click Join. Your browser will ask permission to use your camera and microphone.
Check the audio controls in the bottom bar, confirm the correct speaker is selected, and make sure you're not muted.
Ask the host for a fresh link. Meeting links can expire for security reasons.
Yes. Sanchardesk works in mobile browsers, and the meeting room adapts to smaller screens.
Allow the browser's permission prompt, then check the device picker on the pre-join screen. Another app or tab may already be using the device.
Use the device picker on the pre-join screen, or open settings inside a meeting, to choose another camera, microphone, or speaker.
The pre-join screen shows a live camera preview and a microphone test before you enter the room.
In your browser's site settings, allow camera and microphone access for Sanchardesk, then reload the page.
The current versions of Chrome, Edge, Firefox, and Safari, plus other Chromium-based browsers. Keep your browser updated for the best experience.
Yes — Sanchardesk works in the mobile versions of Safari and Chrome. You can join, present, and chat.
No. Participants can use different browsers and still meet together.
Update to the latest version of your browser. Older versions may lack the features needed for reliable video meetings.
Our team is happy to help with anything the articles above don't cover.